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DocumentationFrequently Asked QuestionsWhy don’t I see all my old mail?

Frequently Asked Questions

Documentation

Why don’t I see all my old mail?

When you add an account, Mailspring doesn't download everything at once. It fetches your newest messages first so you can start working within a minute or two, then keeps walking backwards through each folder in the background. For a mailbox with tens of thousands of messages, reaching the oldest mail can take hours — sometimes a day or more — and it only progresses while Mailspring is running.

Checking progress

While the sync is running, Syncing your mailbox... appears at the bottom of the sidebar. Click it to expand a per-folder list: Scanning (42%) means the message list is still being downloaded, Caching mail (80%) means bodies are being fetched. Once a folder shows no progress label, its full history is in the list.

What's kept on your computer

  • The message list (sender, subject, date, read state) for every message in every folder, once the initial sync finishes.
  • Message bodies and attachments for mail from roughly the last three months, plus any older message you open. Opening an old message downloads it on the spot; Mailspring drops old bodies from the cache again a couple of weeks after you last fetched them. Spam and Trash bodies aren't cached.

This is why search finds older mail by sender or subject but may not find a phrase from the body of a two-year-old message, and why very old messages take a moment to open when you're offline. There isn't a setting to change the window or to cache an entire mailbox offline; if you need a full local archive, right-click a folder and use Export folder as .mbox file....

This behaviour is the same for free and Pro users — Mailspring Pro doesn't change how much mail is synced.

If it stops making progress

Give a large mailbox at least a day. If a folder's percentage hasn't moved in that time, select the account in Preferences > Accounts and click Rebuild Cache.... On Windows, exclude Mailspring's data folder from antivirus real-time scanning. If a specific folder never syncs, check whether your provider hides it from IMAP (Gmail's Show in IMAP setting is the usual culprit).

Can’t find what you’re looking for?

Ask in the Mailspring community — the team and other users are there to help.

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