Frequently Asked Questions

• What’s included in the free version?
• Why don’t I see all my old mail?
• Running Mailspring in the background and at startup
• Changing the layout, message order, and text size
• Moving Mailspring to a new computer
• Why is there a “Mailspring/Snoozed” folder in my account?
• Does Mailspring have a calendar?
• Can I turn off automatic updates or use an older version?
• Can I use Mailspring with Google's Advanced Protection for Gmail enabled?
• Does Mailspring need to be running to send scheduled emails?
• How do I make a signature the default for an account?
• How do I remove the "Sent from Mailspring" text from sent emails?
• How are Office 365 "flagged" emails reflected in Mailspring?
• What data does Mailspring collect when I use the product?
• I'm receiving repeated / duplicate open and link tracking events - why?
• How do I print an email?
• Can I import mail from another email application? (.mbox, mail archive formats, etc)
• How do I open the main menu?
• My recipients see "{DISARMED}" in the subject line of emails I send from Mailspring
• Can I move / transfer emails between connected accounts?
• Why can't I label or archive certain email conversations?
• Can I change the font, text size and color in the composer?
• What is a Mailspring ID and why do I need one?
• How do I disable threading / conversation view?
• How do I open a thread / message in another window?
• Can I reply to or forward an email using a different account?
• Why does Mailspring show "Important" markers—how can I turn them off?
• How do I hide / show the contact sidebar?
• How do I turn off or disable link tracking / read receipts?
• Does Mailspring support proxy servers?
• Can I change where Mailspring stores my mail?
• How do I empty the trash / spam folder in Mailspring?
• Does Mailspring support POP3 / POP?
• Does Mailspring Support Exchange?
• Does Mailspring sync my email through a third party server?
• Does Mailspring support "Categories" from Gmail or "Bundles" from Google Inbox?
• How much does Mailspring cost?
• How do I delete my Mailspring ID and all data stored on Mailspring servers? [GDPR]
• Managing your address book / contacts within Mailspring
• How do I enable IMAP for Google Apps?
• How do I enable the "All Mail" folder?
• When will Mailspring be available for iOS or Android?
• My work email requires a VPN connection. Can I use it with Mailspring?

Documentation

• Getting Started
• Connecting your Accounts
• Managing and Composing Mail
• Tracking and Notifications
• Frequently Asked Questions
• Troubleshooting
• Subscriptions